Shipping policy
Shipping Policy
Last updated: September 3, 2026
Made to order, printed near you
Nothing here is held in stock. Every print is produced after you order it, from the birth data you entered, at a fine-art printer in your own region. Your order usually never crosses a border, and the piece on your wall was made a few hundred miles from it.
Where we ship
The United States, Canada and the United Kingdom. All prices are in USD.
If you are outside those three countries we cannot ship to you yet. Join the list on the homepage and we will email you when that changes.
When it arrives
About 5–10 business days from the day you order, covering both production and transit.
Framed pieces sit at the longer end of that window: they are assembled after printing and travel by courier in a rigid box. Unframed prints ship rolled in a tube and usually arrive sooner.
Business days exclude weekends and public holidays in the destination country. These are estimates, not guarantees — see Delays below.
What shipping costs
Shipping is calculated at checkout, before you pay, based on your delivery address and whether the piece is framed. The amount you see on the payment page is the amount you pay; nothing is added afterwards.
Taxes and duties
Taxes are calculated at checkout according to your delivery address.
Because your print is produced in your own region, orders inside the US, Canada and the UK do not normally attract import duties. In the rare case a carrier does assess a charge, it is the recipient's responsibility.
Tracking
You get a confirmation email when you order, and a second email with a tracking number when the piece leaves the printer. If no tracking has arrived within 10 business days, email support@ionastral.com and we will find it.
Getting the address wrong
Check the delivery address before you pay — it is the one thing we cannot fix later.
If you spot a mistake, email support@ionastral.com immediately. If the piece has not gone to print we can still correct it. Once it has gone to print we cannot redirect it.
If your address is a P.O. box, email us before ordering: framed pieces travel by courier and may not be deliverable there.
Delays
Made-to-order production and carrier networks both occasionally run late. Weather, customs checks and peak-season volume are the usual causes, and none of them are within our control once the piece is with the carrier.
What we will do is tell you. If your order is going to miss the 5–10 business day window, we email you rather than waiting for you to ask.
If it arrives damaged, or does not arrive
Email support@ionastral.com with your order number and photographs of the piece and its packaging.
What happens next is set out in our returns policy. You never need to ship anything back to us.
Contact
Ion Astral — a brand of CONSTELIA LLC
Miami, Florida, United States
support@ionastral.com
Refunds, returns and change of mind
Deliberately not stated on this page. See our returns policy.