Shipping policy
Shipping Policy
Last updated: September 17, 2026
Made to order, printed near you
Nothing here is held in stock. Every print is produced after you order it, from the birth data you entered, at a print partner in your own region. Your order usually never crosses a border, and the piece on your wall was made a few hundred miles from it.
Where we ship
27 countries. Shipping is free to 20 of them: the United States, Canada, the United Kingdom, Ireland, Germany, Austria, the Netherlands, Belgium, France, Spain, Portugal, Italy, the Czech Republic, Poland, Denmark, Norway, Sweden, Singapore, Australia and New Zealand. It is a flat $10 to the other 7: Switzerland, Mexico, Turkey, South Africa, the United Arab Emirates, India and Malaysia. All prices are in USD.
If your country is not on that list we cannot ship to you yet. Join the list on the homepage and we will email you when that changes.
When it arrives
About 5–10 business days from the day you order, covering both production and transit. Outside the United States, Canada and the United Kingdom, allow a few extra days; the checkout shows the estimate for your address before you pay.
Framed pieces sit at the longer end of that window: they are assembled after printing and travel by courier in a rigid box. Unframed prints ship rolled in a tube and usually arrive sooner.
Business days exclude weekends and public holidays in the destination country. These are estimates, not guarantees — see Delays below.
What shipping costs
Shipping is free to the 20 countries listed above and a flat $10 to the other 7, framed or unframed. The payment page shows it before you pay, and nothing is added afterwards.
Taxes and duties
Taxes are calculated at checkout according to your delivery address.
Because your print is normally produced in or near your own country, most orders do not attract import duties. If an order does have to cross a border and a carrier assesses duties or import taxes, they are the recipient's responsibility.
Tracking
You get a confirmation email when you order, and a second email with a tracking number when the piece leaves the printer. If no tracking has arrived within 10 business days, email support@ionastral.com and we will find it.
Getting the address wrong
Check the delivery address before you pay — it is the one thing we cannot fix later.
If you spot a mistake, email support@ionastral.com immediately. If the piece has not gone to print we can still correct it. Once it has gone to print we cannot redirect it.
If your address is a P.O. box, email us before ordering: framed pieces travel by courier and may not be deliverable there.
Delays
Made-to-order production and carrier networks both occasionally run late. Weather, customs checks and peak-season volume are the usual causes, and none of them are within our control once the piece is with the carrier.
What we will do is tell you. If your order is going to miss its estimated delivery window, we email you rather than waiting for you to ask.
If it arrives damaged, or does not arrive
Email support@ionastral.com with your order number and photographs of the piece and its packaging.
What happens next is set out in our returns policy. You never need to ship anything back to us.
Contact
Ion Astral — a brand of CONSTELIA LLC
Miami, Florida, United States
support@ionastral.com
Refunds, returns and change of mind
Deliberately not stated on this page. See our returns policy.