Refund policy
Return & Refund Policy
Last updated: September 3, 2026
Every Ion Astral print is calculated from one person's birth data — a date, a time and a place — and produced only after you order it. There is no shelf it came off, and no shelf it can go back to. That single fact shapes everything below.
What we refund
We refund or replace an order when something is wrong with it:
- it arrives damaged;
- it arrives defective or misprinted;
- we sent the wrong item;
- it is lost in transit;
- or we made a mistake rendering the chart from the details you gave us.
In those cases, email support@ionastral.com with your order number and photographs of both the piece and the packaging it arrived in — our print partner needs both to assess it. We will arrange a replacement or another appropriate resolution.
You never need to ship anything back to us.
What we do not refund
We do not accept change-of-mind returns.
Your print is computed from the specific birth data you entered. It is not one of a set of designs, and it cannot be sold to anyone else, so there is no restocking and no resale — a returned print can only be destroyed. That is why this policy gives you accuracy checks before you pay and a cancellation window afterwards, rather than a return window.
This does not affect your statutory rights, which are set out at the end of this page and cannot be waived.
Cancelling before it goes to print
Your order enters production shortly after you buy, but not instantly.
- Before it goes to print, email support@ionastral.com and we will cancel it and refund you in full. This covers a change of mind, a wrong birth detail, or a wrong delivery address.
- Once it has gone to print we cannot stop it. If the error was ours, the section above applies. If the details you entered were wrong, write to us anyway — we can often reprint a corrected copy at cost.
Write as soon as you can. Speed is what decides this, not the reason.
How refunds are issued
Refunds go back to the original payment method. We confirm by email, normally within one business day, and issue the refund within 3 business days of confirming. Your bank or card issuer then takes its own time to post it, typically up to 10 business days — that part is outside our control, and it is a banking timeline, not a delivery estimate.
Where shipping was charged on a refunded order, we refund that too.
Your legal rights
Informed draft, not legal advice. This section was drafted against the statutes named in it and has not been reviewed by a qualified lawyer. Have it reviewed before relying on it, particularly the UK and Canadian paragraphs.
This policy is offered in addition to your statutory rights and does not replace them. Nothing here limits any right that cannot lawfully be limited.
United Kingdom. Goods that are made to your specification or are clearly personalised are exempt from the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and Ion Astral prints are personalised in that sense. Your rights under the Consumer Rights Act 2015 are unaffected: goods must be of satisfactory quality, as described, and fit for purpose, and where they are not you have the short-term right to reject, and rights to repair, replacement or a price reduction. We do not ask you to waive any of that.
Canada. Consumer protection is provincial. Your rights under the consumer protection legislation of your province or territory — including statutory warranties of acceptable quality and any applicable remedies for goods not as described — apply regardless of anything written here, and are not waived by this policy.
United States. Your rights under the consumer protection and warranty law of your state apply in addition to this policy. This page is our published refund policy for the purposes of any state law that requires one to be disclosed.
If you believe a statutory right applies to your order, write to us and say so. We would rather resolve it than argue about it.
Contact
Ion Astral — a brand of CONSTELIA LLC
Miami, Florida, United States
support@ionastral.com
We answer every email. We are a small team, so it is usually within one business day.
Delivery, regions and shipping cost
Deliberately not stated on this page. See our shipping policy.