Support
Get in touch
Email us at support@ionastral.com — we reply within 1 business day.
You can also reach us through the contact form below, and we'll get back to you just as quickly.
Frequently asked questions
How is my print made, and when will it arrive?
Every print is made to order — nothing sits in a warehouse. Your piece is printed in your region (US · Canada · UK) and ships within 5–10 business days of your order.
What framing options do you offer?
Frames come in oak or black. The print is mounted directly in the moulding, without a mat, for a clean, edge-to-edge presentation that lets the chart carry the frame on its own.
What is Astra?
Astra is our companion app. It offers grounded readings across multiple house systems (Placidus, whole sign, and more), daily transits, synastry, and Astra chat — conversational readings anchored to your own chart. Positions are computed from real astronomical data using the open-source Astronomy Engine library.
When does Astra open?
Astra, our companion app, reaches the App Store about 15 days after your print ships. Your order holds your place: priority access on day one, and 12 months of Astra Premium. We email you the activation link when it opens.
How do I activate my 12 months of Astra Premium?
We email the activation link to the address on your order. Open it, sign in to your Ion Astral account, and your 12 months begin — your included access starts when you activate it, not when you buy your print. There is nothing to scan, and one benefit is included per order.
What happens after my included 12 months?
After those 12 months, Astra Premium renews automatically at the standard App Store price unless you cancel. You can cancel any time from your Apple account settings — no need to contact us.
What is your return policy?
Every print is made to order and personalized to your birth data, so we don't accept change-of-mind returns. If something is wrong with your order, see the next question.
My print arrived damaged or incorrect — what should I do?
Email support@ionastral.com with your order number and photos of the item and packaging. We'll review the issue and arrange an appropriate replacement or resolution.