Support

Get in touch

Email us at support@ionastral.com — we reply within 1 business day.

You can also reach us through the contact form below, and we'll get back to you just as quickly.

Frequently asked questions

How is my print made, and when will it arrive?

Every print is made to order — nothing sits in a warehouse. About 5–10 business days from the day you order — production and transit included. Framed pieces sit at the longer end. An estimate, not a guarantee.

What framing options do you offer?

Frames are FSC-certified pine, oak-stained or matte black. The print is mounted directly in the moulding, without a mat, for a clean, edge-to-edge presentation that lets the chart carry the frame on its own.

What is Astra?

The Astra app hasn't launched yet. When it does, we'll email your activation link.

When does Astra open?

The Astra app hasn't launched yet. When it does, we'll email your activation link. Founders Edition orders — orders placed through 31 October 2026, 11:59 pm ET — include 12 months of Astra Premium.

How do I activate my 12 months of Astra Premium?

When the app launches, we'll email the activation link to the address on your Founders Edition order. Your 12 months start when you activate it, not when you buy your print. One Astra Premium activation per order. Activating Astra Premium later is optional.

What happens after my included 12 months?

No subscription starts with your print purchase.

What is your return policy?

Every print is made to order and personalized to your birth data, so we don't accept change-of-mind returns. If something is wrong with your order, see the next question.

My print arrived damaged or incorrect — what should I do?

Email support@ionastral.com with your order number and photos of the item and packaging. We'll review the issue and arrange an appropriate replacement or resolution.