Support

Get in touch

Email us at support@ionastral.com — we reply within 1 business day.

You can also reach us through the contact form below, and we'll get back to you just as quickly.

Frequently asked questions

How is my print made, and when will it arrive?

Every print is made to order — nothing sits in a warehouse. Your piece is printed in your region (US · Canada · UK) and ships within 5–10 business days of your order.

What framing options do you offer?

Frames come in oak or black. The print is mounted directly in the moulding, without a mat, for a clean, edge-to-edge presentation that lets the chart carry the frame on its own.

What is Astra?

Astra is our companion app, coming soon to the App Store. It offers grounded readings across multiple house systems (Placidus, whole sign, and more), daily transits, synastry, and Astra chat — conversational readings anchored to your own chart. Calculations run on JPL DE440 ephemerides, accurate to ±1 arc-minute.

How do I activate my year of Astra?

Every print unlocks a year of Astra. Scan the QR code on your print to activate your included year of Astra Premium. Astra is coming soon to the App Store.

What happens after my included year?

After your first year, Astra Premium continues as a paid subscription processed by Apple through your App Store account. You can manage or cancel it at any time from your App Store account settings — no need to contact us.

What is your return policy?

Every print is made to order and personalized to your birth data, so we don't accept change-of-mind returns. If something is wrong with your order, see the next question.

My print arrived damaged or incorrect — what should I do?

Email support@ionastral.com with your order number and photos of the item and packaging. We'll review the issue and arrange an appropriate replacement or resolution.