Refund & Return Policy

Last updated: July 27, 2026

This policy explains how returns and refunds work across our prints, digital products, and subscriptions. It is part of our Terms of Service.

Prints are made to order

Every print is produced on demand and personalized to your exact birth data, so we don't restock or accept change-of-mind returns. Please review your details carefully before ordering — we show you your data for verification before your order is confirmed. Where you have statutory cancellation rights (for example in the UK/EU), those rights still apply; note that personalized/made-to-order goods may be exempt from the standard 14-day cancellation right.

Damaged, defective or incorrect prints

If your order arrives damaged, defective, or not as configured, email support@ionastral.com with your order number and photos of the item and its packaging. We'll review the issue and arrange an appropriate replacement or resolution.

Digital products

Digital products deliver a redemption code that unlocks in-app benefits.

  • If you have not yet redeemed the code, email us within 14 days of purchase for a full refund.
  • Once a code has been redeemed and Premium is active, the digital purchase is generally non-refundable, except where required by law.
  • If a code doesn't work, contact us and we'll fix it or refund it.

Subscriptions (Ion Astral Premium)

  • You can cancel anytime. Cancellation stops future renewals; you keep Premium until the end of the current billing period.
  • We don't provide prorated refunds for the current period once it has started, except where required by law.
  • We may refund a renewal charged in error if you contact us promptly (within 14 days of the charge) and haven't substantially used that period.
  • Bought through the App Store or Google Play? Refunds for those purchases are handled by Apple or Google under their policies — request them directly through the relevant store.

How to request help or a refund

Email support@ionastral.com with your order number and a brief note. We aim to reply within 1–2 business days. Sol, our support assistant, can help you start the process, but a person reviews and approves every refund.

Contact

Constelia LLC · Miami, FL, USA · support@ionastral.com